Evansville Careers

Loan Operations Specialist – Evansville, IN

Loan Operations Specialist – Evansville, IN

Department: Main Office

Job Status: Full Time

FLSA Status: Non-Exempt

Grade/Level:

Work Schedule: 40 hours per week; Saturday rotation as required

Location: Headquarters – Evansville, IN

Reports To: Loan Operations Manager

Amount of Travel Required: None

Positions Supervised: None

Position Summary

Perform quality review and verification of new and renewed loans and supporting documentation to insure sound compliance and regulatory practices. Maintain loan files and documents including the File Room tracking and monitoring. Handle customer requests for payments and research to resolve payment, payoff and escrow and non-escrow insurance and taxes. General Loan Operations functions including maintenance, review and processing.

Essential Functions

Reansonable Accomodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Call Center Support-questions and payoffs
  • Quality Review of loans on Fiserv after booking
  • Handles incoming insurance policies
  • Pay taxes and insurance from escrow accounts
  • Pays PMI on monthly basis
  • Force places insurance
  • Tracking and verification of new loan documents
  • Releases collateral on paid loans
  • Filing of loose loan documents
  • Review and send out escrow analysis & send escrow overpayment
  • Checking files in/out from vault for associates
  • Return mail
  • Account transfer and maintenance
  • Create procedures for all job functions
  • Order, review and mail payment notices and coupon books
  • Complete loan tickets for in-house disbursements and balance loan transactions
  • Handles incoming phone calls on loans from customers, banking centers and internal departments
  • Process incoming and outgoing wires
  • Process payments, transfers, loan maintenance at the request of internal associates

Position Qualifications

Competency Statement(s)

  • Accuracy – Ability to perform work accurately and thoroughly.
  • Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral – Ability to communicate effectively with others using the spoken word.
  • Detail Oriented – Ability to pay attention to the minute details of a project or task.
  • Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  • Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
  • Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
  • Accountability – Ability to accept responsibility and account for his/her actions.
  • Decision Making – Ability to make critical decisions while following company procedures.

Skills & Abilities

Education: High School Graduate or General Education Degree (GED)

Experience:

  • Demonstrated experience in an Operations area minimum of 3 years experience in banking industry
  • Prior Customer Service experience required

Computer Skills: MS Office

Evansville Careers

Full Time Teller – Evansville, IN

Full Time Teller – Evansville, IN

Department: Taskforce

Job Status: Full Time

FLSA Status: Non Exempt

Grade/Level:

Work Schedule: 32-40 hours per week; Saturday rotation is required

Location: Evansville and Tri-State Area

Reports To: Assistant Branch Admin

Amount of Travel Required: Travel between facilities as needed

Positions Supervised: None

Position Summary

Provide service to bank customers by conducting appropriate transactions accurately and efficiently and meeting the needs of customers by referring them to appropriate departments in the bank.

Essential Functions

Reansonable Accomodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Answer customers’ questions, and explain available services
  • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Cross-sell bank products and services
  • Refer customers to the proper department for issues that cannot be resolved at the teller line
  • Count cash, coin and roll loose coins
  • Issue cashier’s checks, Travelers Checks (single & multiple signer), process cash advances, and deluxe gift cards.
  • Accept loan payments: verify payment amount and issue receipts
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Ensure teller station is properly supplied
  • Balance drawer daily, including periodic batching of cashed checks

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic computer skills

We Are Always Accepting Applications and Resumes

Thank you for your interest in a career with United Fidelity Bank. We are always accepting applications and resumes. Send yours below, or select an available position to apply to that opening.