Cincinnati Careers

Customer Service Specialist – Cincinnati, OH

Customer Service Specialist – Cincinnati, OH

Department: Customer Service Specialist

Job Status: Full Time

FLSA Status: Non-Exempt

Grade/Level:

Work Schedule: 32-40 hours per week; Saturday rotation is required

Location: Cincinnati, OH

Reports To: Office Manager

Amount of Travel Required: None

Positions Supervised: Various Tellers

Position Summary

Interview persons desiring to open deposit accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing documents. Performs teller duties on a daily basis.

Essential Functions

Reansonable Accomodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Answer customers’ questions, and explain available services such as deposit accounts.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Perform teller duties.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Investigate and correct errors upon customers’ request, according to customer and bank records.
  • Execute wire transfers of funds.
  • Sell cashiers checks.
  • Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
  • Duplicate records for distribution to branch offices.

Position Qualifications

Education:High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic Computer Skills

Cincinnati Careers

Full Time Teller – Cincinnati, OH

Full Time Teller – Cincinnati, OH

Department: Branch

Job Status: Full Time

FLSA Status: Non Exempt

Grade/Level:

Work Schedule: 32-40 hours per week; Saturday rotation is required

Location: Cincinnati, OH

Reports To: Office Manager

Amount of Travel Required: None

Positions Supervised: None

Position Summary

Provide service to bank customers by conducting appropriate transactions accurately and efficiently and meeting the needs of customers by referring them to appropriate departments in the bank.

Essential Functions

Reansonable Accomodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Answer customers’ questions, and explain available services
  • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Cross-sell bank products and services
  • Refer customers to the proper department for issues that cannot be resolved at the teller line
  • Count cash, coin and roll loose coins
  • Issue cashier’s checks, Travelers Checks (single & multiple signer), process cash advances, and deluxe gift cards.
  • Accept loan payments: verify payment amount and issue receipts
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Ensure teller station is properly supplied
  • Balance drawer daily, including periodic batching of cashed checks

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic computer skills

We Are Always Accepting Applications and Resumes

Thank you for your interest in a career with United Fidelity Bank. We are always accepting applications and resumes. Send yours below, or select an available position to apply to that opening.